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It pays to know who influences mass market app trends, says IDC
Brazil gas station starts using mobile device as customer service tool
ZIP code, international address look-up made easy
SAS introduces enhancements to retail planning software
HP increases revenue opportunities for channel partners in networking
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In looking at the top communication trends of the coming year, Avaya highlights 5 tips for companies that can help businesses stay ahead of the curve in the competitive year of the dragon
New solutions can integrate or replace legacy systems to improve performance and enable the retailer to execute winning strategies.
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The race to getting the most number of 'fans', 'friends', 'subscribers' on social networking sites leaves brands competing in a race akin to the Olympic marathon. 'Faster, higher, stronger' may as well the new advertising motto in the new numbers war. But is it effective?
Increasing smartphone adoption and higher bandwidth are fueling the growth of mobile advertising in the Asia-Pacific region.
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Les Bonney, executive vice president, Global Field Operations for QlikTech, says BI tools should enable employees to manipulate data in the fashion they see it fit to their role.
With a loyal customer loyalty that spans across both the elite as well as the everyday citizen, the Hong Kong Jockey Club depends on IT to engage its customers. Sunny Lee, executive director for IT, discusses the role of IT in customer relationships.
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The focus is delivering what the customer wants when the customer wants it and wrapping it in a nice, professional, efficient experience. Sometimes the customer is interacting with a person and sometimes with a machine, but it’s hard to tell who and what are involved in the interactions.
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CIO budgets are expected to be flat, increasing just 0.5 percent, according to a global survey of CIOs by Gartner's Executive Programs. However, IT organizations will have to deliver on multiple priorities.
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Change is set to sweep the contact center industry. This paper discusses the most important results of Dimension Data’s 2011 Global Contact Center Benchmarking Report, which provides evidence of clear game changers already underway, and the signs are encouraging.
CRM has grown beyond its process management roots to become a vital business analysis and decision making tool. Solutions now encompass sales, service, and marketing automation as well as customer loyalty, collaboration and Web 2.0-style engagement.
Digital broadcast television depends on quality programs delivered fast 24 x 7. H3C designed 2 new high-speed digital networks for Hong Kong-based Mandarin Chinese and Cantonese television broadcaster Phoenix TV - one for channel production and one for office operation - to support a rapidly expanding digital content production operations.
Thailand's mobile operator Truemove implemented a new content-aware charging platform to enable differentiated charging,and improve end user mobile Internet experience.
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Thinking of launching an app and generating revenue? Research firm IHS iSuppli said 'freemium', or the business model of offering apps for free, is the way to go.
Business analytics is increasingly becoming a strategic advantage for many companies across all sectors. With so many solutions available, how do you ascertain what works best for you?
