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14 best practices for managing remote call center agents

14 best practices for managing remote call center agents

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  at-home agents  call center supervisor  DMG Consulting  loyal employees  online training program  remot call center agents

By Donna Fluss, President, DMG Consulting LLC | Feb 8, 2010

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Enterprises constantly struggle to find the right agents to deliver an outstanding customer experience. Some have turned to offshore outsourcers that claim to have an abundance of high-quality agents available for reasonable prices, while others prefer to keep their call center activities domestic, provided they can find agents with the right skills for the job.

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