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2010 Predictions for Contact Center Market in Asia Pacific

2010 Predictions for Contact Center Market in Asia Pacific

Tags:
  analytics  call center outsourcing  contact center consolidation  Frost & Sullivan  Hosted Contact Center

By Shivanu Shukla, Industry Manager, Frost & Sullivan’s Asia Pacific ICT Practice. | Feb 9, 2010

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As the economy begins to show signs of recovery, the contact center industry is expected to fare better in 2010. While budget challenges will persist, economic recovery is expected to kick in which will drive the focus back to customer acquisition. Apart from efficiency, focus on effectiveness and driving customer satisfaction ratings will also resume focus.

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