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Call center BlackBook: Customer interaction dos and don'ts

Handling customer interactions isn't always easy, since every interaction is unique and different customers present different challenges. We've put together this list of the things call center agents and customer service reps should and shouldn't do during a call center interaction.

Home » Analyst Reports » 2010 Predictions , Call center , Call center outsourcing , CRM analytics » 2010 Predictions for Contact Center Market in Asia Pacific

2010 Predictions for Contact Center Market in Asia Pacific

2010 Predictions for Contact Center Market in Asia Pacific

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analytics call center outsourcing contact center consolidation Frost & Sullivan Hosted Contact Center

By Shivanu Shukla, Industry Manager, Frost & Sullivan’s Asia Pacific ICT Practice. | Feb 9, 2010

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As the economy begins to show signs of recovery, the contact center industry is expected to fare better in 2010. While budget challenges will persist, economic recovery is expected to kick in which will drive the focus back to customer acquisition. Apart from efficiency, focus on effectiveness and driving customer satisfaction ratings will also resume focus.