'All-touch' virtual call center to help enterprises expand global market reach

By CRM Management Editors | Jul 27, 2010

Thumbnail: 

M800 Limited and Converged Solutions Pte Ltd have formed an alliance to offer a comprehensive "all-touch" virtual call center solution for enterprises extending sales and marketing reach to the global market, including full China coverage. The IP-based solution combines the extensive network reach of M800 and the multichannel capabilities of Converged Solutions' call-center platform.
   
M800 provides the supporting infrastructure for premium voice services to enhance the Call Center Software-as-a-Service (SaaS) of Converged Solutions, via the latter's flagship Orchestra IP Call Center platform.
   
This partnership, the first between the companies, demonstrates the ability of Converged's All-Touch platform to leverage M800's voice quality and is a key reason Converged is guaranteeing service levels to ensure call quality regardless of customer location.
   
"The true capabilities of our Orchestra platform are being realized through M800's extensive global network reach," said Michael Koh, Director, Converged Solutions. "We have always been providing our clients with a highly cost-effective, versatile, and powerful platform to reach their customers. Now, they can address the enormous potential of the worldwide market, including China and Asia Pacific, through our new All-Touch offering, underpinned by M800's comprehensive connectivity and range of business voice services."
   
"We are very excited to match our far-reaching global coverage with the multichannel features of Converged Solutions' sophisticated virtual call center platform," said Daniel Leung, Director, Enterprise Business, M800 Limited. "Enterprises wishing to connect with international opportunities can do so with lower upfront investment and operational overhead, while taking advantage of seamless connectivity with their customers, whether over landline, mobile phone, SMS, or overseas connections, and regardless of time or location of either party."
   
By combining their core competencies, both companies stand to benefit from increased business activity and greater utilization of their infrastructure. Their clients may take advantage of comprehensive worldwide coverage with the flexibility to tailor communications according to business needs and customer preferences, reducing staff training delays and cost while staying responsive to market changes.