BPO services provider expands Philippine operations

By CRM Management Editors | Nov 5, 2009

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CSS Corp., BPO services provider, will hire 600 people for its facility in Manila, Philippines by the end of 2009. 

Speaking about the developments in the Philippines operations,  Nick Sharma, CEO, CSS, said, “Our focus has always been on implementing practices that will enable us to enhance our clients’ revenue streams. Philippines, with its inherent advantages of friendly Government policies, robust infrastructure and high-quality talent, enables us in our objective to optimize our clients’ investments. With the significant growth that our consumer services practice has seen in the recent past, we are expanding to a fully operational 1000-seat center by the end of this year in Philippines.”

The company is witnessing immense response to its online certification program that offers training in networking.

With a 100% referenceable customer base, CSS has built long term relationships with over 80 clients in the last 10 years across India, the United States, Poland and the Philippines, offering the advantage of cost beneficial off-shoring, while maintaining high customer service standards.

CSS’s Consumer services Business Unit focuses on customer support, retention, sales & other BPO services for industry verticals including consumer electronics, travel, retail, hospitality, financial services, and education.