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What contact centers can teach about unified communication

What contact centers can teach about unified communication

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  Aspect Software  contact center  improve productivity  unified communication

By Aspect Software | Jul 26, 2010

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Many businesses have created organizational siloes internally that perform specific jobs well. But limited interaction has meant that success is difficult to replicate and attempts to integrate lead to conflict. This Aspect Software bulletin discusses lessons that can be learned in the use of unified communication to improve overall operation. The lessons are gleamed from how contact centers use unified communication to improve productivity and customer satisfaction.

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