CRM Business Process Management, CRM Implementation
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For Jay Topper, senior vice president of customer success for Rosetta Stone, the biggest worry when the company launched an initiative to provide customer service over Facebook was staffing.
Convergys Corporation has activated a new, state-of-the-art command center in the Philippines. This new secure facility strengthens Convergys' capacity to monitor and manage the huge call volumes coming into its contact centers and through its communications network around the world.
Many customer support organizations consider self-service CRM to be a promising strategy for reducing the costs of customer service. Unfortunately for those organizations, self-service CRM doesn’t often meet those expectations. Investing in self-service technologies primarily to save money is one of the common mistakes that companies make.
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In order to manage its fast-growing sales operations, Facebook has called on the help of Salesforce.com’s cloud-based CRM services.
At its Worldwide Partner Conference, Microsoft described the new features of its forthcoming CRM update, Microsoft Dynamics CRM 2011. Barney Beal, News Director at SearchCRM.com takes a closer look at what the upgrade means.
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Midsize companies see business intelligence (BI) as too unwieldy and expensive for them, and use spreadsheets for planning, budgeting, and forecasting. In reality, the spreadsheets are the real expense and time-consumers. Midsized companies have six strategies in common when choosing and deploying BI solutions that address both business and IT challenges. You can choose the one that fits your company.
There is a lot of confusion between what business analytics is and if it comes part of business intelligence tools. Murphy Choy, a long-time SAS user, offers a very straight forward and simple explanation of the two differing technologies and where they meet.
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Lori Bocklund, President, Strategic Contact, Inc. talks about how simplifying the agent desktop environment through process optimization can lead to increased efficiency and reduced costs.
BBK Electronics Corporation is one of China’s largest consumer electronics companies with four manufacturing plants and research and development facilities across China. In July 2007, BBK went live on an Oracle enterprise resource planning system developed and implemented with help from Oracle Certified Advantage Partner AdvancedTEK International. Download this case study to find out how BBK cut workflows by 50% and inventory by one-third.
Knowledge Central Multiple
Knowledge Central
This white paper examines six challenges, or imperatives, that every chief sales officer faces in the current environment, and provides recommendations on how to most effectively address and convert these obstacles into opportunities and competitive advantage. Whether it’s the challenge of driving growth in a difficult economy, increasing sales capacity with the same or fewer resources, or embarking on a sales transformation, enterprising chief sales officers can deploy proven methodologies and technologies to increase sales effectiveness and drive business success.
There are many CRM solutions available in the market today. How do you decide which one is right for your business and then continue to reap the benefits of the solution after implementation? This Oracle white paper offers five tips for helping mid-size companies determine the right solution for their business, including better ROI across the entire enterprise.
When Bharti Airtel, India's largest mobile operator, discovered a manually-operated outbound calling infrastructure was limiting its ability to ensure better customer experience, the company turned to Genesys to implement a solution that integrates marketing, customer service and collection ensuring that the various departments do not overwhelm the engagement experience for customers.
As one of India's largest banking institutions, HDFC Bank has embraced sophisticated information technology to pursue its expansion from corporate banking to become a world-class provider of wholesale and retail financial services. SAS provides a broad range of analytics to help HDFC Bank make credit decisions, enhance its cross-sell and up-sell marketing, and comply with strict regulations.
