CosmoCom and Eason Tech have successfully created a model of offering customers “whole” contact center solutions that combine Eason Tech's specialized industry applications with the CosmoCall Universe (CCU) virtual contact center platform.
Convergys Corporation has recently implemented Convergys' Rating and Billing Manager and Active Mediation Smart Apps for Vodafone's wholesale business in Australia.
Continental Airlines has selected Silverpop, email marketing and marketing automation solutions company, as its email service provider for the United Kingdom and Ireland.
Pravega recently launched vegaPort, the industry's first free integrated CRM and email marketing solution for small and medium businesses.
Food chain Pret is seeing the benefits of a customer service integration project started two years ago, underpinned by service management solution Sostenuto.
“With the release of Parature for Facebook, Parature becomes the first software company, ever, to provide organizations the ability to extend their sales, support and marketing operations to Facebook and provide direct engagement,” said Duke Chung, Founder and Chief Strategy Officer, Parature.
SnagAJob.com, American job website, is employing Zeus Technology to deliver a fast and reliable online presence.
RightAnswers, Inc. recently announced the launch of a new customer service solution that leverages the company's flagship product, the RightAnswers Unified Knowledge Suite.
Campaigner, an email marketing service provider, recently introduced new features aimed at making their service faster and easier for small businesses to use.
Convergys Corporation has activated a new, state-of-the-art command center in the Philippines. This new secure facility strengthens Convergys' capacity to monitor and manage the huge call volumes coming into its contact centers and through its communications network around the world.
Knowledge Central Multiple
Knowledge Central
This white paper examines six challenges, or imperatives, that every chief sales officer faces in the current environment, and provides recommendations on how to most effectively address and convert these obstacles into opportunities and competitive advantage. Whether it’s the challenge of driving growth in a difficult economy, increasing sales capacity with the same or fewer resources, or embarking on a sales transformation, enterprising chief sales officers can deploy proven methodologies and technologies to increase sales effectiveness and drive business success.
There are many CRM solutions available in the market today. How do you decide which one is right for your business and then continue to reap the benefits of the solution after implementation? This Oracle white paper offers five tips for helping mid-size companies determine the right solution for their business, including better ROI across the entire enterprise.
When Bharti Airtel, India's largest mobile operator, discovered a manually-operated outbound calling infrastructure was limiting its ability to ensure better customer experience, the company turned to Genesys to implement a solution that integrates marketing, customer service and collection ensuring that the various departments do not overwhelm the engagement experience for customers.
As one of India's largest banking institutions, HDFC Bank has embraced sophisticated information technology to pursue its expansion from corporate banking to become a world-class provider of wholesale and retail financial services. SAS provides a broad range of analytics to help HDFC Bank make credit decisions, enhance its cross-sell and up-sell marketing, and comply with strict regulations.
Call center infrastructure vendors are boasting of the environmental benefits of at-home agents, but the price of gas is proving a more compelling argument.
Providing ongoing call center agent training and coaching should be a high priority for call centers of any size. We've gathered these call center eLearning buzzwords to help you understand the basics of eLearning technology and decide if it's right for your call center.
I'm looking for more information on the chief customer officer (CCO) position to bring to a meeting with company executives. What are your thoughts on this position, and do you have any examples of companies that have hired chief customer officers and seen improvements to the customer experience, customer loyalty and customer trust?
When calculating call center shrinkage, should you include time for call center representatives that are on a leave of absence (LOA), Family and Medical Leave Act (FMLA) or short-term disability? Lori Bocklund of Strategic Contact provides sound advice.
