CosmoCom and Eason Tech have successfully created a model of offering customers “whole” contact center solutions that combine Eason Tech's specialized industry applications with the CosmoCall Universe (CCU) virtual contact center platform.
Convergys Corporation has recently implemented Convergys' Rating and Billing Manager and Active Mediation Smart Apps for Vodafone's wholesale business in Australia.
Continental Airlines has selected Silverpop, email marketing and marketing automation solutions company, as its email service provider for the United Kingdom and Ireland.
Pravega recently launched vegaPort, the industry's first free integrated CRM and email marketing solution for small and medium businesses.
Food chain Pret is seeing the benefits of a customer service integration project started two years ago, underpinned by service management solution Sostenuto.
“With the release of Parature for Facebook, Parature becomes the first software company, ever, to provide organizations the ability to extend their sales, support and marketing operations to Facebook and provide direct engagement,” said Duke Chung, Founder and Chief Strategy Officer, Parature.
SnagAJob.com, American job website, is employing Zeus Technology to deliver a fast and reliable online presence.
RightAnswers, Inc. recently announced the launch of a new customer service solution that leverages the company's flagship product, the RightAnswers Unified Knowledge Suite.
Campaigner, an email marketing service provider, recently introduced new features aimed at making their service faster and easier for small businesses to use.
Convergys Corporation has activated a new, state-of-the-art command center in the Philippines. This new secure facility strengthens Convergys' capacity to monitor and manage the huge call volumes coming into its contact centers and through its communications network around the world.


















