Innovation in CRM Block

Monitoring consumer behavior during these uncertain economic times is crucial. Financially insecure and nervous individuals have a myriad of options available to them, but are fearful and unsure of what steps to take. This said, the downturn presents opportunities as well as challenges for Financial Services (FS) providers.

Philippine telecommunications company, Globe Telecom, has chosen Amobee Media Systems to deliver ad serving and mediation for both of its Internet and mobile channels. The deployment marks the first time a uniform ad serving and campaign management platform has been selected to address both channels simultaneously.

Zoho has added Zoho CRM and Zoho Projects to the Google Apps Marketplace, Google’s recently launched online storefront for Google Apps products and services. From a central location, millions of Google Apps users can now subscribe to and access Zoho business applications, which are tightly integrated with Google Apps.

In an attempt to determine what factors lead to worker job satisfaction, psychologist Frederick Herzberg conducted a study in which people were asked to describe their most satisfying and dissatisfying experiences on the job and to give the reasons why. They also were asked to describe their levels of performance in the two experiences.

Handling customer interactions isn't always easy, since every interaction is unique and different customers present different challenges. We've put together this list of the things call center agents and customer service reps should and shouldn't do during a call center interaction.