Innovation in CRM Block

CosmoCom and Eason Tech have successfully created a model of offering customers “whole” contact center solutions that combine Eason Tech's specialized industry applications with the CosmoCall Universe (CCU) virtual contact center platform.

Convergys Corporation has recently implemented Convergys' Rating and Billing Manager and Active Mediation Smart Apps for Vodafone's wholesale business in Australia.

Continental Airlines has selected Silverpop, email marketing and marketing automation solutions company, as its email service provider for the United Kingdom and Ireland.

For Jay Topper, senior vice president of customer success for Rosetta Stone, the biggest worry when the company launched an initiative to provide customer service over Facebook was staffing.

New technologies such as the Internet provide easy access to tremendous amounts of information, and people have been taking advantage of that to become smarter shoppers. They are using digital technologies to gather information, to find competing products, and to talk to other customers. Increasingly, they are using the Internet to avoid pushy marketers and to help them make their own purchasing decisions. The Internet is a great enabler of customer power. What many hoped would happen with the Internet is actually occurring, and it will change how you do business.