accelerate productivity
When most managers think about improving call center retention, they think of using rewards and recognition to keep people engaged in their work. This paper discusses how performance support systems accelerate the productivity and efficiency of call center personnel faster than ever – from day one – while simultaneously improving sales and service levels and keeping customers happy.
Knowledge Central Multiple
Knowledge Central
When most managers think about improving call center retention, they think of using rewards and recognition to keep people engaged in their work. This paper discusses how performance support systems accelerate the productivity and efficiency of call center personnel faster than ever – from day one – while simultaneously improving sales and service levels and keeping customers happy.
According to Wikipedia, speech analytics describes automated methods of
analyzing speech to extract useful information about the speech content or the speaker. In the context of a call center, speech analytics gives companies insight into what customers really think about their company allowing them to react in a timely manner. This eGuide offers straight forward insight into why your company may need to use speech analytics.
Far East Flora was an early pioneer of online commerce in Asia. Its continuing success hinges on its ability to understand its customers interests and to act on those. This case study looks at how Far East Flora engaged Experian QAS to update its customer database, resulting in a 60% decrease in failed deliveries that were a direct result of incorrect recipient address.
