Alexander Mann Solutions
To stay ahead of the game as Gen Y graduates enter the talent pool, organizations need to design, highly integrated recruitment campaigns with real-time feedback systems to check that the right messages are reaching the right audiences.
In the future, the focus will be on transforming passive job seekers into active job seekers and in order to do this, companies will need to leverage the principles of consumerism even more, actively embracing Web 2.0 and other emerging technologies.
2009 was a year that many businesses may prefer to forget as quickly as possible. Plunging profits, disappearing customers and an overwhelming dread of what was to come tainted the first half of the year, and when the green shoots of recovery did begin to appear mid-year, organisations viewed the news with profound skepticism.
Human Resources has long been ignored in terms of its value to the survival of a business. Despite all rhetoric from senior management, people are not the greatest asset of a company. Alexander Mann Solutions' James Mendes believes this will have to change in 2010 if companies are to get out from the rut they got themselves into these past few years.
Knowledge Central Multiple
Knowledge Central
To stay ahead of the game as Gen Y graduates enter the talent pool, organizations need to design, highly integrated recruitment campaigns with real-time feedback systems to check that the right messages are reaching the right audiences.
In the future, the focus will be on transforming passive job seekers into active job seekers and in order to do this, companies will need to leverage the principles of consumerism even more, actively embracing Web 2.0 and other emerging technologies.
According to Wikipedia, speech analytics describes automated methods of
analyzing speech to extract useful information about the speech content or the speaker. In the context of a call center, speech analytics gives companies insight into what customers really think about their company allowing them to react in a timely manner. This eGuide offers straight forward insight into why your company may need to use speech analytics.
Many businesses have created organizational siloes internally that perform specific jobs well. But limited interaction has meant that success is difficult to replicate and attempts to integrate lead to conflict. This Aspect Software bulletin discusses lessons that can be learned in the use of unified communication to improve overall operation. The lessons are gleamed from how contact centers use unified communication to improve productivity and customer satisfaction.
Far East Flora was an early pioneer of online commerce in Asia. Its continuing success hinges on its ability to understand its customers interests and to act on those. This case study looks at how Far East Flora engaged Experian QAS to update its customer database, resulting in a 60% decrease in failed deliveries that were a direct result of incorrect recipient address.
Lennox International develops heating and cooling systems, refrigeration units and indoor air-quality equipment. To continue its growth Lennox International needed a solution to enhance customer service, reduce customer attrition by enabling visibility of customer interaction by way of a total view of customer information. This case study details how Lennox International chose SAP to meet its challenges and achieve its business goals.
