business intelligence

Knowledge Central Multiple

Knowledge Central
Japan-based Oita Bank has selected SAS and Teradata to help revitalize its business intelligence capabilities. With the help of SAS Marketing Automation, Teradata Active Enterprise Data Warehouse platform, and the Teradata AccessNavigatorWeb query tool, Oita Bank can store six times the previous volume of data and process that data three times faster.
TIBCO Software Inc. recently announced the general availability of TIBCO Silver Spotfire, a fully functional on-demand offering designed to enable users to create, publish and share custom dashboards or reports for business analytics and business intelligence (BI) in the cloud.
According to Wikipedia, speech analytics describes automated methods of analyzing speech to extract useful information about the speech content or the speaker. In the context of a call center, speech analytics gives companies insight into what customers really think about their company allowing them to react in a timely manner. This eGuide offers straight forward insight into why your company may need to use speech analytics.
Many businesses have created organizational siloes internally that perform specific jobs well. But limited interaction has meant that success is difficult to replicate and attempts to integrate lead to conflict. This Aspect Software bulletin discusses lessons that can be learned in the use of unified communication to improve overall operation. The lessons are gleamed from how contact centers use unified communication to improve productivity and customer satisfaction.
Far East Flora was an early pioneer of online commerce in Asia. Its continuing success hinges on its ability to understand its customers interests and to act on those. This case study looks at how Far East Flora engaged Experian QAS to update its customer database, resulting in a 60% decrease in failed deliveries that were a direct result of incorrect recipient address.
Lennox International develops heating and cooling systems, refrigeration units and indoor air-quality equipment. To continue its growth Lennox International needed a solution to enhance customer service, reduce customer attrition by enabling visibility of customer interaction by way of a total view of customer information. This case study details how Lennox International chose SAP to meet its challenges and achieve its business goals.

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