process optimization initiatives
Most contact centers were not built with all the applications you would ever need, ready to scale with you. Rather, the applications were added as needed to respond to changing requirements. Your experience is quite common: less than ideal application integration and a re-creation of the old processes with new technology.
Knowledge Central Multiple
Knowledge Central
Most contact centers were not built with all the applications you would ever need, ready to scale with you. Rather, the applications were added as needed to respond to changing requirements. Your experience is quite common: less than ideal application integration and a re-creation of the old processes with new technology.
Difficult times often prompt businesses to become inwardly focused, risk-averse and protective of their existing accounts. Wrong strategy! This Oracle white paper lists seven tips for leveraging customer relationship management processes to turbocharge your sales operation during lean economic times.
As part of a three-stage IT and marketing project, Francotyp-Postalia GmbH, in Birkenwerder, Germany, implemented the SAP® Customer Relationship Management application with the goal of modernizing the way the company manages its customers.
