process-centric managers
According to customer experience expert Lior Arussy, many businesses today fail to provide their employees with the ability to achieve customer service success. In this chapter, Arussy discusses the downside of an overly controlling management style and gives tips for organizations looking to empower employees.
Knowledge Central Multiple
Knowledge Central
According to customer experience expert Lior Arussy, many businesses today fail to provide their employees with the ability to achieve customer service success. In this chapter, Arussy discusses the downside of an overly controlling management style and gives tips for organizations looking to empower employees.
Difficult times often prompt businesses to become inwardly focused, risk-averse and protective of their existing accounts. Wrong strategy! This Oracle white paper lists seven tips for leveraging customer relationship management processes to turbocharge your sales operation during lean economic times.
As part of a three-stage IT and marketing project, Francotyp-Postalia GmbH, in Birkenwerder, Germany, implemented the SAP® Customer Relationship Management application with the goal of modernizing the way the company manages its customers.
