Philippine telecommunications company, Globe Telecom, has chosen Amobee Media Systems to deliver ad serving and mediation for both of its Internet and mobile channels. The deployment marks the first time a uniform ad serving and campaign management platform has been selected to address both channels simultaneously.

The contact center is being bombarded by demands for change from every angle. Drastic changes in the economy have caused everyone to rethink their buying and spending; customers are expecting service faster, better and through a diverse range of media; new regulations continue to be rolled out, affecting how operations are run; and internet technology continues to have a huge impact.

Convergys Corporation is entering into a global strategic relationship with Microsoft Corp. to deliver the Convergys Smart Communications Suite powered by Microsoft. Currently under development, the solution will provide a comprehensive next-generation business support system (BSS) that dramatically improves the customer experience

UK broadcaster Sky has selected Tealeaf’s Customer Experience Management (CEM) software to help enhance the online experience of visitors to its self service channel https://mysky.sky.com. The deployment on the MySky channel will increase the focus on improving online experiences further.

Outsource Partners International, Inc. (OPI), a professional services firm dedicated to the outsourcing of finance, accounting, and analytics business processes, recently announced growth plans for several of its India service centers.

Executives at Enpirion, an analog semiconductor company, wanted to know what they were getting before they bought a new CRM system for their rapidly growing business.

EMC Corporation and FatWire Software, provider of Web Experience Management (WEM) solutions, announced that they will jointly offer solutions for Web experience and brand management to help customers create engaging online experiences and ensure brand consistency.

LINA Korea, a Korean subsidiary of CIGNA (NYSE: CI), signed a services agreement under which IBM will develop a new technology platform and system for the insurance telemarketing business in Korea. The project is an integral part of LINA Korea's strategy to improve its marketing and sales capabilities to support business growth.