Lori Bocklund, President, Strategic Contact, Inc. talks about how simplifying the agent desktop environment through process optimization can lead to increased efficiency and reduced costs.

BBK Electronics Corporation is one of China’s largest consumer electronics companies with four manufacturing plants and research and development facilities across China. In July 2007, BBK went live on an Oracle enterprise resource planning system developed and implemented with help from Oracle Certified Advantage Partner AdvancedTEK International. Download this case study to find out how BBK cut workflows by 50% and inventory by one-third.

Layby Services Australia (Layby) has doubled its operating revenue and slashed manual processes by up to 95% with the roll-out of new enterprise software systems from SAP and partner Lodestone to support its catalogue/web-based business.

Many of today's IT systems offer to systematize your business process according to some preset standards developed over the years. The problem with these systems is that they were designed based on one company's way of doing things and even then these processes had to be modified to fit the way information technology handles information. Unfortunately, people do not work like this - its like forcing a square peg into a round hole.

InsightAsia surveyed a group of Singapore-based private banks regarding their post-trade processes.

Enhancements in self-service technology is making it possible to automate certain functions in the call center. The challenge is identifying which areas can be automated, semi-automated and left alone. Nagi Kasinadhuni, General Manger Converged Communications, Datacraft, offers insight into how to identify the areas to automate.

Tanberg releases a new high-definition video conferencing program that helps customers cut costs and increase productivity.

Why would a company outsource to a third party. Harish Nim, CEO and Founder of Emerio, shares his experience from years of running of the most successful outsourcing business in Asia.