To target, acquire, and retain customers, sales teams in five regions—the U.S., Europe, Africa, Australia, and Asia—were using systems ranging from Siebel CRM, spreadsheets, and Oracle Financials, to bespoke platforms and email. The fragmented approach meant there was no single view of global and multi-national accounts, and the lack of a consolidated sales forecast. There was no predictability, no historical information—but there were overlapping sales pipelines.

A recession doesn't mean sales reps can't sell -- it just means it's tougher. There are a number of strategies and technologies to help organizations cope with the downturn.

Since hosted sales force automation (SFA) applications first hit the scene, they have promised easier implementations without the IT headaches associated with licensed CRM software.

International buying and selling of global currencies comprises the largest and most liquid market in the world, with daily volume exceeding $3 trillion. Forex Capital Markets (FXCM) is one of the largest currency trading firms in the world with 90,000 accounts in 199 countries and an average monthly trading volume that exceeds $200 billion.

Temecula-based FFF Enterprises is a multidimensional health care company, delivering innovative solutions in biopharmaceutical distribution, health information management, and consumer health services. One of FFF’s corporate goals is what the company calls “Wow! Customer Care,” the dedication to which was a driving force in adopting wireless CRM.

When SunTrust Banks executives put aggressive growth as the number goal, they soon realized that this would be revamping how they do business. This case study describes their path to growth.

IDC's latest study on the Asia/Pacific excluding Japan (APEJ) software market revealed that despite the stormy economy in the later part of 2008, the overall Application Deployment Software (ADS) market pushed through to register a 6.7% growth, from US$

Many of today's IT systems offer to systematize your business process according to some preset standards developed over the years. The problem with these systems is that they were designed based on one company's way of doing things and even then these processes had to be modified to fit the way information technology handles information. Unfortunately, people do not work like this - its like forcing a square peg into a round hole.