Macquarie Telecom recently announced the opening of its new $5m customer service center, the MacquarieHUB, in Sydney.

Spendvision, transaction management solutions developer, has selected RightNow as its standard platform for customer service and support across its global business operations.

The "Customer Engagement Case Studies and Industry-specific Strategies" eGuide highlights the result of a Questex Asia reader survey aimed at identifying the challenges that organizations have in fine tuning the needs of the contact center to address the dynamic nature of customer engagements. Get your free copy here.

Brad Fiery is vice president of analytic services for the Lacek Group, a marketing services division of Ogilvy. In this video he discusses some of the challenges facing organization as they look towards harnessing the power of social networking to generate new revenues and new customers.

Data from Aberdeen's November 2009, Automated and Connected Store report indicates that only 65% of retailers measure and track CRM data in stores and other sales channels, leaving a large customer mindshare gap and lost revenue opportunity.

The Hawaii Medical Service Association (HMSA) has selected Pegasystems to drive higher levels of service to both its members and provider network.

World’s largest soccer tournament hospitality host South African Tourism deploys Service Cloud 2 to deliver amazing customer service to more than 300,000 international visitors

Customers have new power—and they’re using it. A social media strategy guide reveals ways to thrive in today’s peer-to-peer environment. Download this Genesys paper and learn how to enhance satisfaction through improved service levels. Learn how to increase sales conversion rates and discourage shopping cart abandonment. All these while loweting operating cost.